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Terms & Conditions of Supply

1 Acceptance of your order 
Orders are accepted by us subject to the following terms and conditions; variations are only applicable if written consent is granted. Orders will only be considered binding upon written, email, and fax or telephone communication. Conella Ltd retain the right to refuse the fulfilment of orders were deemed appropriate. 

2 Prices 
All our published prices are inclusive of VAT (at a rate applicable at the time of invoicing). We reserve the right to adjust our pricing structures without notification. Customers outside our VAT jurisdiction can have the products shipped VAT free if the goods are being delivered outside our VAT jurisdiction. If they are collected within our VAT jurisdiction, VAT will be applied to your invoice with the relevant paperwork to enable you to reclaim these funds where appropriate. 

3 Payment 
We accept most major credit or debit cards, Visa, MasterCard. You can also pay us via Pay pal, cheque, postal order or directly via BACS. Your credit card details are not stored by Conella Ltd, and our chosen payment gateway will encrypt any data collected by them to minimise the possibility of unauthorised access. 

4 Titles of goods 
The title of all goods, either in transit or delivered to the purchaser, remains the sole property of Conella Ltd until such time as payment has been settled in full. It’s agreed that until such time as payment is made in full, the purchaser holds these goods in a fiduciary capacity for the seller. It’s understood that should the purchaser accept any payments for goods not paid for in full, these funds are simply being held in a fiduciary capacity for The seller and should be accounted for accordingly. Where full payment is not be forth coming the seller reserves the rights to enter the purchasers property to recover any remaining unsold goods. 

5 Delivery 
We will deliver goods to any one address nominated by the purchaser, within the United Kingdom Mainland, FREE of charge, via Royal Mail first class postage or via a carrier of choice. For outside mainland deliveries please check our terms on the website or contact our Customer Care Department on 03333 703256 or info@conellaholdings.com. 

6 Risk 
All risks will pass to the purchaser from the date the goods are delivered to their designated delivery address. 

7 Goods damaged in transit / or short deliveries 
The purchaser should check the condition and volumes of all goods received. Any damages or short fall in delivery must be notified, ideally in writing, to the seller within 14 days of receipt of goods. 

8 Non delivery 
Should your order not arrive within the expected time frame of normal first class post or 24 hour carrier delivery, the purchaser should communicate the non-delivery to the seller, no later than 14 days after dispatch. 

9 Returns 
Should the purchaser not be entirely happy with their purchase the following conditions apply: The purchaser should communicate by phone or via email with our Customer Care Team (03333 703256 – info@conellaholdings.com), presenting a valid reason for the return of goods, advising where appropriate other manners in which this issue could be resolved. If approved by a member of our Customer Care Team, the goods should be returned to us no later than 14 days from the original delivery date of the goods. Where appropriate we may charge a restocking charge which will be calculated at the time of crediting the value of the goods to the purchaser. All goods returned to us should be in good condition, unopened and in the original packaging and accompanied by the original invoice and delivery note. We retain the right to refuse returned goods where: The goods have been damaged while in the purchaser position or in the return transit. Where the product has been opened or partly used. All goods that are returned to the seller remain the responsibility of the purchaser until safely received by the seller. Therefore the return of these goods should be supported by the relevant postage certificates and insurance as required. 

10 Product formulation, description and price of goods 
We retain the right to adjust the description, specification and presentation of any product, including the price of these goods, we also retain the right to remove any product from sale without explanation or notification. 

11 Force majeure 
If we are encumbered or prevented from honouring any contract, owing to causes beyond our direct control, we may by our sole discretion, dissolve part or the whole contract without being held responsible for such delays or cancelation. 

12 Liability 
Our products and services are designed to comply with the spirit of the EU regulations for food supplements. Except where clearly stated we make no claims for our products and services. Therefore any claims made by a third party, including our employees about any of our products and services are not the responsibility of Conella Ltd. We accept no liability resulting from our negligence or that of our employees. 

13 Cancelation of goods 
You can cancel any order that has not been dispatched without charge, goods that have already been dispatched can be returned to us, although must arrive with us no later than 14 days after the dispatch date, where an appropriate re-stocking charge may apply. Refunds will be made by the seller without undue delay. 

14 Prevailing law 
This contract is governed by UK Law and the Purchaser accepts the jurisdiction of the UK courts. These terms of trade prevail over any requirements issued by the purchaser. The purchaser should not rely on any representation made by a member of our staff as this is not deemed to form any part of the contract. 

15 Complaints 
In the first instance, we suggest you contact our Customer Care Team either by phone or email. 

16 Contact 
Conella Ltd PO Box 247, Exmouth, EX8 9DL Registered office: 20 Chamberlain Street, Wells, Somerset, BA5 2PF. Company Reg Number: 08365051. VAT: 261148814 Phone: 03333 703256 Email: info@conellaholdings.com web www.conellaholding.com